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Senior Technical Writer – 11204

Direct
Competitive rate
Bellevue, WA
Posted 12/29/2008

This position is responsible for designing, creating, and modifying deliverables. Author deliverable design documents, communicate with technical staff, and use the products they document. Deliverables must be appropriate for the intended audience and follow Technical Information standards. Typically work closely with other writers and managers.

Key Responsibilities:

- Minimum 5 years of software technical writing experience
- Research, write, edit, and produce content for CA Service Desk product guides and help systems
- Write documentation plans and content specifications
- Conduct interviews and research to obtain relevant technical input
- Assume ownership in assigned writing projects from initial planning to final review
- Collaborate with subject matter experts, reviewers, and other contributors to documentation projects
- Review content produced by other technical writers
- Lead writing projects, as well as lead and mentor other writers
- Conduct research on styles, techniques, processes, and tools
- Manage department initiatives such as establishing new style guidelines or redesigning a help system

Job Requirements

- Excellent interpersonal, verbal, and analytical skills
- Excellent communication skills, including the ability to communicate clearly in writing to a variety of audiences with different levels of sophistication and knowledge
- Strong interviewing, writing, and editing skills
- Ability to understand technical subjects and develop descriptive technical procedures
- Good understanding of the software development life cycle
- Mastery of documentation tools such as Microsoft Office and Adobe Acrobat, and experience with multiple operating systems, programming concepts, and source control.
- Experience using AuthorIT, Robohelp and/or Hypersnap desirable.
- Bachelor's Degree or global equivalent in Technical Writing or English required
- Master's Degree or global equivalent in Technical Writing or English desired

Job Application Instructions

To apply, go to this link, complete the form and attach your resume. This unique URL will ensure that your submittal is routed quickly to the appropriate reviewer for this opportunity.

Additional Notes

CA, Inc. (NASDAQ:CA), one of the world's leading independent, enterprise management software companies, unifies and simplifies complex information technology (IT) management across the enterprise for greater business results. With our Enterprise IT Management vision, solutions and expertise, we help customers effectively govern, manage and secure IT. Customers can evolve their IT operations from being reactive and focused only on technology to being flexible, adaptable and focused on serving the business. Today, CA, formerly known as Computer Associates, serves the majority of the Fortune® 1000 companies, as well as government organizations, educational institutions and thousands of other companies in diverse industries worldwide.

There's never been a better time to join CA. We're a dynamic company with a strong vision in a growing global market. At a time when customers are demanding more and more from their technology, we're changing the way the world manages IT, to help customers better perform, compete and grow. That's why the majority of leading companies across industries worldwide use our software. It's also why you'll find a wealth of opportunities for important and rewarding work. Come to CA and build the career you want.

Project Manager/Editor

1 year Contract
Negotiable
Redmond, WA
Posted 12/14/2008

Implementing an Editorial Quality Assurance review and publishing process, including coordination with and support of all process stakeholders.

  • EQA project management (Offering IP review coordination, collation and provision of editorial forecast information for resource assessments, risk and mitigation assessment and input, initial and ongoing editor training, stakeholder support, etc.)
  • Attendance at key meetings, especially in support of stakeholder relationships
  • Acceptance review activities (conducted at the start of each release to confirm Offering IP meets Release and EQA program requirements, such as the core BOM)
  • Editorial review and version control of all Offering IP, including the contract work stream, per EQA Program standards (which include Microsoft editorial standards [e.g., Brand Tools, MSTP, globalization and geopolitical requirements, etc.], The Chicago Manual of Style, use of U.S. English, etc.)
  • Comment resolution with Service Line Offering team SMEs and Advisor Program members, who act as facilitators to enable Service Lines to expedite their Offerings through the development, review, and publishing framework
  • Scrubbing of Offering IP in preparation for publishing per EQA Program standards
  • Coordination and review of Offering landing page text (landing pages are the information hubs and download locations for Offering IP on the internal portal)
  • On-time releases involving:
    • Application of taxonomy tags to Offering IP
    • Publishing of Offering IP
    • Portal and file validation activities (after publishing)
    • General maintenance and version control of published Offering IP files (their location, file names, archiving, etc.)
    • Stakeholder coordination, especially with SBD, the Localization Program, and the Partner
    • Program, regarding file locations, handoffs, deadlines, etc.
    • Data collection to support release notifications after publishing
  • Out-of-cycle review and publishing of Offering IP (when business critical)
  • Formal lessons learned data collection and presentations to Offering teams following each release
  • Compliance with defined business metrics that ensure the release of quality Offerings.
  • Compliance will be assessed at regular intervals.

Job Requirements

  • Have a minimum of three years of experience editing technical documentation in a fast-paced, deadline-driven environment. Five to seven years of experience is preferred, especially for the PM.
  • Have a minimum of five years of experience managing editorial teams (PM only)
  • Have Microsoft editorial experience and meticulous attention to detail
  • Have experience using the Microsoft Manual of Style for Technical Publications and The Chicago Manual of Style
  • Have extensive file management experience (including with SharePoint), including experience in a Web-based publishing environment
  • Have project management experience or extensive document/editorial team management (PM only)
  • Exhibit flexibility and teamwork in his or her approach, as well as leadership in the areas of expertise.
  • Have the ability to serve as a liaison between authors, Offering leads, and other stakeholders
  • Be willing to request help as needed and share responsibilities when needed to equalize workload.
  • Keep the PM regularly informed (editor only) and Content Manager informed (PM only), especially of issues that may require allocation of additional resources, pose threats to published deadlines, or may inadvertently change the course of the EQA Program.
  • Have the ability to manage and communicate cross-team dependencies and manage multiple moving parts.

Job Application Instructions

Contact Sonia M. Hoglander at Sonia.hoglander@mptechllc.com

Content Coordinator - 235657STC

Content Coordinator - Online Marketing Tools
6 - 12 Month Contract
25.00 - 30.00 Hourly DOE
Redmond, WA
Posted 12/14/2008

Volt is looking for an experienced Content Coordinator to fill a contract position with a Redmond, WA based Software Manufacturer.

Key Responsibilities:

  • Provide outstanding customer service and support to service teams and ultimately tool providers.
  • Deliver on SLAs for service and support activities.
  • Develop and leverage expert knowledge and understanding of all internal systems required to respond to general and specialized client requests; including billing inquiries, fraud inquiries, relevancy issues, etc.
  • Provide 'voice of the customer' product feedback and drive feature request prioritization to Dev partners through defined channels of communication.
  • Develop and iterate standardized processes to increase operational efficiencies through individual project responsibilities and partnerships.
  • Maintain and update proficiencies in the digital advertising space with deep expertise in search marketing.

Required Skills for this Content Coordinator includes the following:

  • B.A./B.S. degree or equivalent work. experience with a focus on Technology, Business Administration or Online Marketing.
  • Must have experience with online marketing tools such as Omniture-SearchCenter, DARTSearch, ATLAS Search (formerly one point), Marin Software, SearchIgnite or other comparable tool.
  • Knowledge of XML/HTML, JavaScript and SOA concepts helpful for eventual success.
  • Strong quantitative and analytical experience, including advanced Excel skills.
  • 2+ years of experience with:
    • Digital advertising preferred.
    • Working with pay-for-performance search products and tools preferred.
    • Paid inclusion and/or natural search experience is a plus, but not directly relevant.
  • Experience working in or as client to advertising agencies preferred.
  • Demonstrated ability to quickly ramp and educate others on new applications.
  • Demonstrated competency in strategic thinking.
  • Demonstrated ability to interact and communicate effectively with both technical and marketing audiences.
    • Proven ability to Multitask and work under pressure.
    • Understand customer needs and translate into solutions.
    • Build ongoing relationships across multiple stakeholder groups.
    • Manage projects of intermediate levels of complexity.
  • Excellent written and verbal communication skills, including presentation, negotiation abilities or experience.
  • Proven track record of exceptional performance, high productivity and meeting deadlines.

Job Application Instructions

Due to the file size of most portfolios, please do not email samples along with your resume/application - this will be requested at the time a Recruiter contacts you.

Please email your resume to Volt at: bothellvtcc@volt.com and it will be expedited to the Recruiter assigned to this position, to readily discuss this job with you!

Please use the entire job posting title and number in your subject line to ensure it gets routed to the correct Recruiter and we are correctly tracking correspondence back from the Society for Technical Communication: Content Coordinator - 235657STC

Volt is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace.

Volt Technical & Creative Communication - a division of a Fortune 1000 publicly traded Staffing Industry Leader, which is headquartered in Bothell, Washington. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies in the Pacific Northwest.

Technical Editor 235748STC

Technical Editor
6 - 12 Month Contract
30.00 - 35.00 Hourly DOE
Redmond, WA
Posted 12/14/2008

This position supports Writers for Our Client's embedded operating system and related products, publishing documentation to the company's library. The documentation is very technical, including API references, how-to's about building operating systems and so on. The editing work ranges from structural and developmental to copyediting.

The Writers are fairly new to the discipline, so they need an Editor who will mentor and encourage good writing. The Editor needs to be a critical reader, consummate organizer and a customer advocate. This position requires a self-starter with project management skills, who can prioritize and schedule various editing work.

Required Skills for this Technical Editor includes the following:

  • 5 plus years of work related experience.
  • Demonstrated ability to oversee projects.
  • Strong organizational skills and the ability to handle multiple projects simultaneously.
  • The ability to work closely with Documentation Managers, Writers, Production teams, Program Managers and Developers on issues affecting the quality of documentation.
  • Possess a strong understanding of the technology being documented or its equivalent.
  • Knowledge of the editing requirements for a wide variety of documentation deliverables.
  • Bachelor's degree in Technical Communications, English Literature, Journalism or related field is preferred.
  • Technical Editing experience gained working at the Redmond, WA based Software Giant is preferred.

Job Application Instructions

Due to the file size of most portfolios, please do not email samples along with your resume/application - this will be requested at the time a Recruiter contacts you.

Please email your resume to Volt at: bothellvtcc@volt.com and it will be expedited to the Recruiter assigned to this position, to readily discuss this job with you!

Please use the entire job posting title and number in your subject line to ensure it gets routed to the correct Recruiter and we are correctly tracking correspondence back from the Society for Technical Communication: Technical Editor - 235748STC

Volt is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace.

Volt Technical & Creative Communication - a division of a Fortune 1000 publicly traded Staffing Industry Leader, which is headquartered in Bothell, Washington. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies in the Pacific Northwest.

Technical Writer

Full-time, permanent position
Renton, WA
Posted 12/14/2008

In a strategic alliance with Microsoft Corporation, Tyler Technologies is developing public sector functionality for Microsoft Dynamics AX. Tyler has an opening for a technical writer to provide user-focused documentation of the new features. Bring your passion for technical writing to Tyler!

This is a full-time, permanent position in Renton. It is not a contract position. The position offers growth potential and excellent benefits to include health, dental, 401(k), 3+ weeks of paid time off per year, 9 paid holidays, a casual environment and more! Check us out at www.tyler-eden.com.

RESPONSIBILITIES

  • Participate in reviews of functional specifications.
  • Write user assistance to include field labels, error messages, Help topics, and so forth, based on functional specifications and software testing.
  • Coordinate with the Content Publishing team and program managers to ensure that documentation is accurate and complete.
  • Manage own work schedule to complete assigned tasks on time.
  • Perform other duties as required or assigned.

QUALIFICATIONS

  • Bachelor's degree in Technical Communications or related field.
  • One to three years experience writing help content for end users.
  • Strong written and verbal English language skills (grammar, syntax, usage, and style issues).
  • Ability to write technical material clearly and accurately.
  • Strong organizational skills and attention to detail and accuracy, with ability to multitask, adhere to strict deadlines, and work under pressure.
  • Flexibility to adapt to ever-changing environment and learn new concepts and software systems quickly.
  • Ability to learn and work independently and within a team environment.
  • Experience with DXStudio (DocStudio) preferred.
  • Experience or education in information systems, business processes, and/or accounting preferred.
  • Ability to type 60 WPM.

To apply: email your resume and cover letter eden.jobs@tylertech.com. Local candidates only please. Position is eligible for base salary plus bonus with excellent benefits!

Tyler is an Equal Opportunity Employer

Freelance Business Writer - 1107

2-3 month fixed bid freelance
Fixed bid
Bellevue, WA/partial telecommute
Posted 12/08/08

Detailed Description

Our client is a leader in the growing e-learning industry, providing state of the art, complete end-to-end, web-enabled learning solutions for clients in the form of performance development and learning tools. Custom online solutions are developed to meet specific customer needs.

We are conducting a search for a Freelance Business Writer in our custom eLearning content development group. The Freelance Business Writer will review materials provided by the client, and write content to the storyboard specifications. Topics will be in accounting and finance, and the target audience is business executives.

Job Requirements

  • Demonstrated writing experience in business topics, accounting and finance preferred. Experience in writing to a sales audience a plus, with experience writing sales training materials preferred.
  • Prior experience writing for external clients, 2+ years experience writing on a fixed-bid or freelance basis would be preferred.
  • Instructional design skills, including working with client to draw out details and structure. Developing content outline. Experience in an eLearning environment highly desirable.
  • Proven track record of delivering on time and within scope. Can manage his/her own time and meet deadlines.
  • Strong interpersonal and professional skills including working on a team and interacting with clients.
  • Preference will be given to candidates physically located in the Puget Sound area to facilitate attending project meetings in the Bellevue-area office.
  • Existing home office setup.
  • BA/BS degree or higher preferred.

Job Application Instructions

http://www.ebs-northwest.com/id1.html

Additional Notes

Our client prefers to establish long term relationships with freelance writers. There will be opportunities for additional future work on a project basis.

Freelance Technical Editors Required

Contract
Cactus Communications
Posted 12/08/08

The role entails editing English academic research papers on various subjects in physical sciences written by non-native speakers of English.

The editor would need to have impeccable spelling and grammar and the ability to write clear, concise, and extremely polite notes to the author for the clarification of any ambiguities in the text. Experience in editing/writing is a plus.

If you have access to the Chicago Manual of Style and/or other academic style manuals or are aware of the differences between British and American English (in terms of spelling and punctuation), please be sure to mention it in your application.

Preference is given to native speakers of English. An editing test will be administered to determine your quality and to negotiate a rate. The same test is given to all candidates; it is not part of a live document. All who qualify will be selected.

This is part of our ongoing recruitment efforts to expand our freelancer base. If you have responded to previous ads for our company, please don't apply again since your name is already in our records.

Salary

We currently have two levels of service: standard copyediting and a premium service (different from substantive editing). Our rates tend to be low for the first service and are more competitive for the second. We plan to add a proofreading service and a substantive editing service as well at some point. Rates are negotiated with each individual according to number of years of editing experience (particularly with ESL documents), quality of the edit, and quality in comparison to our other editors. Please state your minimum acceptable rate per word when you bid.

Qualifications

We require candidates that have qualifications in subjects such as engineering, computer science, physics, geology, and chemistry. We prefer candidates with some level of experience in editing documents written by non-native speakers of English, but this is not a strict requirement.

Name Sian D'Costa

Address
Siān C. D'Costa
Asst. Managing Editor - Freelancing Cactus Communications (Editage) 510 Shalimar Morya Park
Off Link Road, Andheri (W)
Mumbai 400 053
Tel: +91 22 6714-8888 Ext: 8826
Fax: +91 22 6714-8889
www.editage.com

Email
freelancer@cactusglobal.com

Contact Instructions
Please contact us via email for a copy of the test.

Project Manager eLearning - FTE

Full-time permanent
DOE
Bothell, WA
Posted 12/08/08

Business is strong and we need to expand our Project Management team. MediaPro, Inc. (www.mediapro.com), is a leader in the eLearning industry, and our PMs are a critical component to our success.

If you are looking for a company where what you do every day makes a difference and has a direct impact on the product you deliver, consider working on our team as a Project Manager and manage a wide range of e-learning and other media interactive projects.

Our award-winning team creates some of the most innovative custom e-learning courseware around, and we want someone who shares our passion.

Our Most Successful PMs Have:

  • 5+ years experience managing a range of interactive projects, primarily for external clients
  • Proven skills in working with creative and technical teams
  • Ability to assume ownership of multiple simultaneous projects of various sizes and scopes
  • Proven skills with project management processes and methodologies including: project planning, risk management, client management, budgeting and financial tracking, communication at all levels of both internal and client organizations, and project control and closure

This is not a technical position; software engineers need not apply.

Requirements:

  • 5+ years experience managing external client projects, preferably in an e-learning environment.
  • Instructional Design experience a strong plus.
  • Software requirements include: MS Office including Word, PPT, MS Project, and Excel. Also, expertise with MS Visio is helpful.
  • Familiarity in managing projects that employed the following software: Macromedia Dreamweaver, Flash, web site programming languages, authoring alternatives, or learning management systems a plus.

Job Application Instructions

Please provide a one-paragraph summary of who you are, along with your resume and salary expectation to: mp.jobs@mediapro.com . (Please put Project Manager in the subject line.)

Additional Notes

Our company offers a competitive benefit package, including medical, dental, life, and long-term disability insurance, Section 125, and 401K plan with profit sharing. MediaPro is an Equal Opportunity Employer.

This is a full-time permanent position in our Bothell office. All applicants who meet our requirements will be contacted.