Book Review: Developing User Assistance for Mobile Apps
Joe Welinske, of WritersUA, is something of a guru when it comes to developing Help for mobile devices. In this second edition of Developing User Assistance for Mobile Apps, Joe has completely revised it with 300 new pages and 22 new chapters. It also includes 400 illustrations of Help patterns used in apps such as Google Earth, Verizon, and WebMD, along with Joe’s comments about each.
Technical communicators will benefit greatly from reading this book. For those who play a UX role, and even for those who don’t, it is an expertly written and thorough examination of the emerging tools (such as simulation software) and techniques (such as coach marks and embedded Help) used to develop mobile UA. The book also provides information about working with UI text, writing for small-screen interfaces, applying touch language to UA, voice technology, single-sourcing, and other aspects of mobile technology.
This isn’t a quick start guide, it’s more of an engaging textbook, and is well worth keeping nearby as a handy reference. Or, use it to show others in your organization which Help design is best for your mobile app.
Joe Welinske has been involved with software documentation since 1984, specializing in the area of user assistance. He has served as president of the Puget Sound Chapter of STC for two terms, and regularly provides featured talks at other chapters of the Society for Technical Communication.